Don't just take our word for it, find out some of the amazing things our amazing customers have said about the great service we offer as standard here at Frank Nutt Sewing Machines.
I must have been a customer of Frank Nutts for at least 20 years. During that time I have always experienced friendly, useful and balanced advice. From the very beginning of my dealings, Mr Nutt has always been very fair and honest in the financial transactions and his honesty and fairness sometimes has been to his own detriment. I value the way he conducts his business and I know I can trust him and his staff to give me personal assistance when I visit or call. I have always been most satisfied with the products I have purchased from his shop
I found the Frank Nutt team most helpful. I bought a Bernina 820 from them a few years ago and, looking back it was probably through my own experience, I had various difficulties in using it. I phoned Frank Nutt several times and found them invariably patient and helpful, giving me confidence in using the machine. Since then I have had my machine serviced and have bought accessories by mail. Each time the service has been excellent, the correct items sent promptly. I am delighted to endorse this company.
I have had two machines from Frank Nutt. I discovered the shop after an internet price search and received such good advice and service that when I wanted an overlocker I didn’t consider going anywhere else. Once again I got expert advice with patience and time whilst I asked questions and had a demo. I also know I got a really good deal. Two perfect machines to suit my type of sewing and budget. I highly recommend this shop.
Such knowledgeable and patient people. They know thier stock, and do thier very best to get you what you want, as soon as is possible.
Fantastic team. Bought my bernina 780 from Frank over the telephone 3 years ago and all my questions were patiently answered. The machine has just had its first service and again fantastic support and help from the team. I have no hesitation in recommending. Brilliant.
A pleasure to visit a shop with experienced and knowledgeable staff. Plenty of machines to view and try. Purchased my machine without hesitation and recommended friends and family to do the same.
I've been dealing with Frank Nutt Sewing Machines for the last three and a half years, since I bought my Bernina 750QE from them in 2014. The range of stock is excellent, prices are very competitive and Frank and his team are extremely knowledgable and helpful. The stock and prices being excellent, it is the service which really sets them apart. I always feel as if they have all the time in the world for me - a huge achievement for such a busy business. I live in Ireland, and so can't always drop into the shop, and Frank has been great to answer any queries over the phone - on one occasion taking the time to successfully talk me through an issue I'd been having with my machine and fixing the problem so I could get back to sewing. They are a great team and I look forward to doing business with them again in the not too distant future.
Always helpful and great service both online, on the phone and in person at the showroom. The last item I purchased was the new quilting ruler foot for my Bernina 440QE .
The Frank Nutt team are always willing to help and share their knowledge .As the owner of a Bernina 770 for almost 2 years and the recent owner of a Horn Cabinet I still have to seek out the team and ask for advice. Nothing is too much trouble. I only wish I lived nearer to Birmingham but then they may get fed up of me!!! I certainly will not get tired of them!!!!!
This is a super sewing machine shop with expert knowledge and fantastic service. I have had two used machines from Frank Nutt to add to my sewing machine collection. Both in excellent condition with a full year's guarantee. Buy from someone you can trust with a bricks and mortar shop in addition to Frank's superb online sales website if you want the best for your sewing experience...whatever your budget.
I have now bought two sewing machines and several accessories from Frank Nutt - not only are they helpful and knowledgeable but on one specific occasion went the extra mile to ensure that I received my machine in double quick time. I would recommend them for all things sewing!
I very much recommend Frank Nutt. My recent purchase of a Janome sewing machine went very smoothly. I received good customer communication over the phone and the delivery service was excellent too. I was kept informed of the delivery and was able to keep track of the whereabouts of my sewing machine. I ordered the sewing machine on the Monday and was delivered by Wednesday morning even though they didn’t have one in stock when I rang. Unfortunately I live many miles from Birmingham so I was unable to visit the store. Oh, and the Janome Horizon Memory Craft 9400QCP is a wonderful machine.
After much searching online both my friend and I decided that’s frank Nutt in Kings Heath was the right place for us to go. The shop is off the main busy high street but parking available to the side of the shop so wasn’t a problem. We were greeted by the pleasant staff who asked all the right questions as to what type of machines we were after and what did we want them to do. There are lots out on display and you can try them out. The staff member was lovely, very knowledgable and not pushy at all. The one I wanted wasn’t actually in stock but was told that it could be with me by Tuesday (we were there onthe Friday) FREE DELIVERY! Wonderful. My machine arrived today via Aps overnight and was given a 2 hour delivery slot first thing so was able to plan my day. Well packaged, my Juki HZL- G series machine is great, did a quick test as I wanted it to make bags with. Stitched through 4 layers of fabric, interfacing,2 layers of wadding and 2 layers of webbing handles perfectly. Can’t wait to start using it now. Would definitely recommend Frank Nutt for great service, choice of machine and knowledgeable staff. Many thanks
This shop is just off the Kings Heath High Street which is very busy both with traffic and shoppers. Nevertheless, the shop has its own parking next to the shop which is really helpful. As for the shop, there is a huge range of sewing machines of several different makes with a wide range of prices. When I visited the shop I had already done a lot of research about a particular machine but still had a lot of questions and I wanted to try it for myself. The shop owner, Frank Nutt, spent a lot of time with me (2 hours!) and was able to answer all my questions. He also gave me a lot of other information which was also helpful. I didn't feel at all under pressure to buy the machine and Frank suggested I use the machine before buying any more accessories and told me that I could phone the shop and ask for advice about the right accessory for the item I'm making. It's easy to order items on the website. Ultimately I bought the machine and a few extra accessories. Altogether it was a good experience and I have no hesitation in recommending this shop.
Masters of all sewing machine shops. There is nothing they haven’t got. So many diverse products and really helpful staff and they sell Bernina’s.
I went into Frank Nutt sewing machines as I was looking to purchase a present for a family member and I was very impressed with the knowledgeable staff and service.
I had gone to John Lewis first and they don’t match the service or knowledge that the staff at Frank Nutt have about sewing machines.
I only had a small amount to spend compared to what they sell in the shop but helped me as if I was spending thousands.
I can’t recommend highly enough, even offering me a tutorial and spend time making sure it was the right machine.
Thanks once again to every at Frank Nutt.
"Frank Nutt is an excellent company. They give fair supportive advice without sales pressure. I used them when in education for various repairs which were all carried out professionally. I have just purchased a new machine which was delivered next day. 5 STAR EXCELLENT SERVICE Thank you."
"Absolutely fantastic service with a smile. The team really went above and beyond in all aspects. I’d also like to thank them for the YouTube videos!! My appliqué has never looked so neat"
"My embroidery problems were sorted out while I went for a coffee. Lovely knowledgeable staff who do all they can to help. I won’t entrust my machines to anyone else."
"Repaired the needle threader on my Janome sewing machine fantastic service very pleasant will buy from them again well recommended."
"Fast delivery, great price, helpful staff, delighted with my machine. Excellent Service!"
"Approachable and knowledgeable staff. Stitchers bit of heaven."
Duncan Leckie Clinical Hypnotherapy
"Great customer service and had all the feet for my Bernina I needed, paid for delivered and arrived the next day. Really helpful staff and will use them again."
"Brilliant service and aftercare. I bought my sewing machine from here a couple of years ago and bring it back occasionally to be serviced. They are so helpful and knowledgeable and it's a real pleasure to visit the shop.
If you're thinking of buying a sewing machine, overlocker, or coverstitch machine I really recommend paying Frank Nutt a visit - they have a huge range of machines on display that you try out and they will be able to answer any questions you may have."
"Very helpful, supplied an excellent sewing machine for my daughter."
"Excellent service, always delivered by very knowledgeable staff, in a very friendly, helpful manner. Outstanding!"
"I can't imagine ever wanting to buy a machine anywhere else! As I regularly write for sewing magazines and also blog over at SewforSoul.blogspot.co.uk, I need reliable service and I know that Frank Nutt always provide this!"
"Found this company after searching for sewing machine repairs locally. They serviced our machine which my daughter is very keen to use and they also offered advice and tips to make sure we are operating it correctly. We'd never really got the hang of using it previously.!Lovely people with a lot of knowledge and really helpful approach to making sure we get the best from our machine."Kevin Phillips"Superb service with knowledgeable and friendly staff."
"After searching for months, I have just purchased a part exchange model of a Janome 350e from this company, the price was very reasonable, free delivery, full service and 2 years guarantee I decided it was such a bargain I could not buy it.
The order process was very easy, I requested a certain delivery date then received a text asking me if the item could be delivered a couple of days later as they wanted to give the machine a full service, I was well pleased.
Then a slight hitch a text to say the lady who had part exchanged the machine had forgotten to bring the hoops and would it be ok to deliver it a couple of days later. That was ok, the day before the delivery I received a text informing me of the name of the company who was delivering my machine, then on the morning, I received another text telling me all this information again with a general time of the delivery.
The communication of the company is EXCELLENT, it is the best company I have ever had the pleasure of doing business with and I shall certainly be willing to purchase items from them in the future.
From a very happy bunny."
"I have purchased all my machines from here. I live in Birmingham & feel very lucky to have this place next to me... The knowledge and kindness of the staff is the highest level. Highly Recommend"